I recently started reading the book, IT Service Management from Hell by Brian Johnson and Paul Wilkinson. The book is a humor-filled journey through project management and IT service management. I think for the most part the book was written with the Project Manager in mind that either had some working knowledge of ITSM or [...]
Read Top 5 Quotes from IT Service Management From Hell
Top 5 Quotes from IT Service Management From Hell
May 19th, 2010
Building the Cloud with ITIL
December 5th, 2009
Through the use of an IT Service Catalog state governments plan to allow users to request data center resources such as servers, applications, data storage, etc. This article goes into more depth to talk about how Michigan has a plan to offer low cost hosting services for start-up companies in Michigan. This effort is based on a statewide green initiative to lower the cost of energy. Goverment CIOs see the need for a public and private IT Service Catalog that would split the services offered depending on the role of the user requesting services.
Read Building the Cloud with ITILReduce Government Expenditures on Technology
November 24th, 2009
In a recent article, Federal IT Spending is Up, the writer discussed how the federal government’s committment to IT is going to increase in the coming years. The article denotes that 89% of IT managers in the federal government have plans to increase their technology budgets. The article goes on to sight other signs that the in the coming years the government will become involved with purchases to replace their existing desktop infrastructure and moving to Microsoft Windows 7.
Read Reduce Government Expenditures on TechnologyHow do I get ITIL Certified?
November 24th, 2009
The core purpose of the ITIL v3 Foundation Certificate is to certify that the certified professional has gained the essential knowledge of the ITIL terminology, basic concepts, and comprehends the core principles of IT Service Management.
Read How do I get ITIL Certified?Keeping on-schedule with IT Change Management Metrics
November 24th, 2009
There are several Change Management Metrics that can evaluate if the registered change is on-schedule and all of the approvals have been recorded in time for the change to start. Often the best practice for managing the Change Management Process in accordance to ITIL is to maintain a set of metric based reports that the IT Change Owners and Change Managers can easily retrieve using a self-service portal or tool.
Read Keeping on-schedule with IT Change Management MetricsThe Purpose of Change Management
November 24th, 2009
The purpose of Change Management is to ensure that all methods and processes are standardized across the Information Technology Enterprise. Utimately through using Change Management, an organization and establish a controlled environment to record, evaluate, authorize, prioritize, plan, test, implement, document, and review changes to the IT Infrastructure.
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